CLIENTS
SEPTA
Our collaboration with the Southeastern Pennsylvania Transportation Authority began in 2010 to train new bus operators and new assistant conductors. After the first year of our engagement, our training dropped absenteeism by 38%, rule violations by 15%, and operator assaults by 10%. The following year, we developed customized training for experienced frontline personnel and their management on trauma-informed, burnout-reduction, and de-escalation strategies to remain safe and resilient. Our training now includes psychological first aid for all personnel. We're proud to partner with SEPTA to strengthen its safety culture.
Metro Transit
Red Kite Project has been partnering with the Twin Cities’ Metro Transit since 2016, training bus and rail operators, assistant transportation managers, street supervisors, dispatchers, and control center operators. In 2023, we began training TRIP agents of the transit rider investment program. We consulted with their HR department to develop an ideal new-hire profile and created online refresher training for their frontline staff. In 2024, our CEO keynoted at their Leadership Summit, sharing best strategies to overcome burnout and build a culture of resilience.
MCTS
Red Kite Project partnered with Milwaukee County Transit System from 2021 to 2024, training bus operators to de-escalate conflict, collaborate with others, and build individual resilience.
CHOP
RKP taught physicians, nurses, and social workers how to mitigate the impact of professional trauma exposure and burnout, and provided practical skills for de-escalating patients and clients in crisis.
UPenn Medicine
RKP partnered with UPenn’s Impact Community Health Workers and Managers to teach them de-escalation skills, trauma-informed care, and crisis intervention to create safety and empower their patients.
GTrans
GTrans, located in Los Angeles County, California, has engaged Red Kite Project since 2019. During our two-day training, we work with frontline staff and supervisors to build stronger teams that enhance employee safety.
Charlotte Area Transit System
Red Kite Project trains all personnel in resilience-building strategies, including collaboration processes and de-escalation techniques. Our multilevel training sessions with frontline staff and management build bridges between departments.
Go Durham
Red Kite Project’s long-term relationship with GoDurham’s frontline, middle management, and executive leadership began in 2012 when we first trained its bus operator population. Since that time, RKP has developed immersive training for its executive leadership and a hybrid online/onsite supervisor/manager course for its operations personnel. In addition, RKP wrote, designed, and printed GoDurham’s handbooks for dispatchers and road and terminal supervisors, including crisis response and accident investigation.
Veterans Multi-Service Center
Through RKP’s Red Kite Rising program, Veterans learned martial arts re-empowerment techniques to manage PTSD.
Office of Transportation and Infrastructure Systems
Raleigh Transit
From 2014 to 2020, RKP trained GoRaleigh’s frontline staff, dispatchers, and supervisors in de-escalation skills, crisis intervention, and resilience building through both three-day and two-day sessions.
RKP is working with Philadelphia’s Office of Transportation and Infrastructure Systems to train its community outreach staff to refine their de-escalation skills and build team resilience.
And many more...
After sixteen years of operations, our clients number in the dozens and span multiple industries, from transit, to medical, and military veterans.