De-Escalation Techniques to Address Trauma-Informed, Violent Behavior
“High turnover and absenteeism are a plague on the transit industry workforce, creating a challenge for executive leadership to...02
Charlotte DiBartolomeo Featured in Metro Magazine: Amid Automation Trend, Here’s Why We Still Need Bus Drivers
Last month, San Ramon, Calif., took a test drive into the future with the debut of its first autonomous bus...
Deadliest Bacteria 3: Change Phobia
“It’s just the way it’s always been done here.” She said, as she stared at him with cold eyes....
SEPTA Delves Into Drivers’ Past to Improve Customer Service
To improve customer service as well as decrease confrontations with passengers and driver assaults, the Southeastern Pennsylvania Transportation Authority (SEPTA) teamed...
Operator Safety isn’t about Installing Shields, it’s about Training Operators in Post-War Approaches to Dealing with a Traumatized Public
In 2011, Transit Cooperative Research Program (TCRP), sponsored by the Federal Transit Administration, conducted a study to discover the...
Posts tagged with ‘workforce development’
Stop Workplace Burnout! Resilience Building From Red Kite Project > workforce development