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De-Escalation Techniques to Address Trauma-Informed, Violent Behavior
“High turnover and absenteeism are a plague on the transit industry workforce, creating a challenge for executive leadership to...
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Charlotte DiBartolomeo Featured in Metro Magazine: Amid Automation Trend, Here’s Why We Still Need Bus Drivers
Last month, San Ramon, Calif., took a test drive into the future with the debut of its first autonomous bus...
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Deadliest Bacteria 3: Change Phobia
“It’s just the way it’s always been done here.” She said, as she stared at him with cold eyes....
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SEPTA Delves Into Drivers’ Past to Improve Customer Service
To improve customer service as well as decrease confrontations with passengers and driver assaults, the Southeastern Pennsylvania Transportation Authority (SEPTA) teamed...
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Operator Safety isn’t about Installing Shields, it’s about Training Operators in Post-War Approaches to Dealing with a Traumatized Public
In 2011, Transit Cooperative Research Program (TCRP), sponsored by the Federal Transit Administration, conducted a study to discover the...
Posts tagged with ‘workforce development’
Stop Workplace Burnout! Resilience Building From Red Kite Project > workforce development
