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4 Things Every Transit Leader Should Know About Their Front Line
Written By Zach Stone, Co-founder and Chief Strategy Officer at Red Kite Project Published by METRO Magazine Lao Tzu, the...
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Verbal Martial Arts: Managing Hostile and Violent Situations
Managing hostile events and maneuvering violence is a gamble. There is no silver bullet. Human emotion in times of...
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SEPTA Delves Into Drivers’ Past to Improve Customer Service
To improve customer service as well as decrease confrontations with passengers and driver assaults, the Southeastern Pennsylvania Transportation Authority (SEPTA) teamed...
